A customer is a king. Serving a customer or buyer well is a must that customers feel satisfied and become loyal customers. Customers are satisfied with your service a bit more will make the best marketing virus without orders. Customers volunteer to tell the best things about service in your business. With some additional customers, it will automatically increase your earnings. Your business will not lose customers but will multiply.
Basic customer service skills can be applied in several service strategies in order to build and enhance a positive image in your business. The following steps are the things that must be considered in the business to serve customers with some business tricks.
Business Tricks How To Serve Customers Well:
1. Focus on the customer
Listen intently and never interrupt;
Notice your posture, act calmly and relax;
Looking at your customers' eyes when talking and smiling;
Pay attention to your facial expressions, and always show your smile;
Respond to customer talks when customers expect your response;
Pay attention to your tone, not too low (lack of confidence) or too high (upset, angry and emotionally);
Placing customer interests at number one and others, such as co-workers and leaders on the next priority, when serving customers.
2. Providing efficient service
Serving the next customer as soon as it finishes with the first customer;
Use the time as accurately as possible;
Speaking as necessary to the customer;
Plan what to do next;
Provide follow-up service to completion;
Answering customer questions are short, precise, fast and not long-winded.
3. Enhance customer's sense of self-worth
Recognize immediate customer presence;
Always use the customer's name as often as possible;
Do not patronize customers, however clever you are;
Honestly praising and rewarding customers;
Treat customers as adults.
4. Fostering good relationships with customers
Listen to what the customer is saying without interrupting the conversation;
Show sympathy and talk with feeling, to show that you understand and understand the customer's feelings;
Allows customers to respond and work to resolve the issue.
5. Can determine what the customer wants
Ask customers;
Reiterate what the customer wants, then draw the essence of what he says.
6. Switch service to others
If a customer requests service beyond your means, the best way is to transfer the service to someone more capable. With the transfer will show that your company/business has been working with a professional;
After knowing the customer's wishes, you explain to him while apologizing that you are not able to serve him because others will better serve him;
This should also be explained before the person who wants to replace you. Introduce the person to the customer.
Customer satisfaction begins with your service. All your customers are satisfied with what you give them, is the key to your business success.
May you succeed in business and towards business glory.
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Tips for Successful Marketing Strategies For Small Businesses